What to do if your landlord refuses to give rent receipts?
Last updated: October 12, 2026
Short answer
Ask again in writing, keep paying your rent on time, and pay in a way that leaves its own record, such as an e-transfer or cheque. Whether the landlord must give a receipt depends on the province: Ontario and Newfoundland and Labrador landlords must give one on request for any payment, and British Columbia, Manitoba, Saskatchewan and PEI landlords must give one for rent paid in cash. Alberta and New Brunswick do not require receipts but advise getting them, and no receipt rule was found for Nova Scotia. If your province requires a receipt and the landlord still refuses, contact your province's tenancy office; in Ontario, refusing is an offence you can report.
Do landlords have to give rent receipts? Rules by province
| Province | Receipt rule | Where to get help |
|---|---|---|
| Alberta | Not required by the Act; the government recommends receipts for the deposit and other payments | Keep your own records; RTDRS if a dispute about rent comes up |
| British Columbia | Required for rent paid in cash | Residential Tenancy Branch |
| Manitoba | Required for cash without being asked; automatic debit and pre-authorized payments count as cash | Residential Tenancies Branch |
| Saskatchewan | Required for rent paid in cash | Office of Residential Tenancies |
| Ontario | Free on request for any payment, and for a former tenant within 12 months after the tenancy ends | Rental Housing Enforcement Unit (refusing is an offence) |
| New Brunswick | Not required by the Act; the government advises tenants to ask for receipts for the deposit and every rent payment | Keep your own records; a residential tenancies officer if a dispute comes up |
| Nova Scotia | No rule found | Keep your own records; Residential Tenancies Program |
| Prince Edward Island | Required for rent paid in cash | Rental Office |
| Newfoundland and Labrador | On request, for any payment | Residential Tenancies office |
Where a receipt is required only for cash, an e-transfer, cheque or pre-authorized payment is not covered, except in Manitoba, where automatic debit and pre-authorized payments count as cash. For due dates and payment methods, see when rent is due legally.
What to do if your landlord won't give a receipt
- Ask in writing. Send a short email or letter asking for a receipt, listing the dates and amounts you paid. If your province requires a receipt for that payment, say so. Keep a copy.
- Keep paying rent on time. A missing receipt is not a reason to hold back rent. In British Columbia and PEI rent must be paid even if the landlord is not following the Act, unless the Act gives a right to deduct, and Nova Scotia's renting guide says paying on time is the tenant's job. See can I withhold rent from my landlord.
- Pay in a way that leaves a record. If your lease allows it or the landlord agrees, pay by e-transfer, cheque or pre-authorized debit so the payment shows up in your bank records. In Ontario, once a payment method is agreed it changes only if both of you agree.
- If you pay cash, bring the receipt with you. Fill in a receipt before you pay and ask the landlord to sign it when they take the money. If they refuse, write down the date, the amount and who took it, and send that in an email the same day.
- Keep a rent log. Record each payment's date, amount, method and the period it covers, and keep bank statements, cheque images and e-transfer confirmations. Nova Scotia's disputes guide tells people to bring receipts as proof of payment to a hearing, and the same records help in any province.
- Get help. If your province requires a receipt and the landlord still refuses, contact the office in the table above. In Ontario, refusing to give a receipt is an offence you can report to the Rental Housing Enforcement Unit.
What a rent receipt should include
Manitoba's law spells out what a cash receipt must show: the amount, the date it was received, and the address of the rental unit and the building. Alberta's government says a deposit receipt should show the amount, the date and the people involved. A useful rent receipt in any province shows:
- the tenant's and landlord's names
- the address of the rental unit
- the amount paid and how it was paid
- the date of payment and the rental period it covers, such as the month
- the signature of the landlord or the person who took the payment
A receipt can come from a receipt book, a typed document or an email; what matters is that it carries these details.
Rent receipt rules in each province
Alberta
Alberta's Residential Tenancies Act does not require a landlord to give rent receipts. The government recommends that landlords give a receipt for the security deposit and any other payment, and says tenants can ask for a deposit receipt showing the amount, the date and the parties.
If your landlord will not give receipts, keep paying on time and use a payment method that leaves a record, then keep your bank statements and a log of each payment. Those records are your proof if a dispute about rent ever goes to the RTDRS or court.
British Columbia
A British Columbia landlord must give a receipt for rent paid in cash. No receipt rule was found for other payment methods, so for an e-transfer or cheque your bank records are your proof. Rent is due by midnight on the day set in your tenancy agreement, and the agreement can require postdated cheques if that is one of its terms.
If you pay cash and the landlord will not give a receipt, ask in writing and contact the Residential Tenancy Branch. Do not hold back rent: it must be paid even if the landlord is breaking the Act, unless the Act gives you a right to deduct.
Manitoba
A Manitoba landlord must give a written receipt for rent paid in cash without you having to ask, showing the amount, the date it was received and the address of the unit and building. The Residential Tenancies Branch treats automatic debit and pre-authorized payments as cash for this purpose. No rule was found requiring receipts for cheques.
A landlord cannot refuse cash at the payment address and cannot require postdated cheques, though you can give them if you choose. If the landlord does not give receipts, ask in writing and contact the Residential Tenancies Branch.
Saskatchewan
A Saskatchewan landlord must give a receipt for rent paid in cash. No rule was found requiring receipts for other payment methods or on request, so if you pay by e-transfer or cheque, your bank records are your proof.
If you pay cash and the landlord will not give a receipt, ask in writing, keep a record of each payment, and contact the Office of Residential Tenancies.
Ontario
An Ontario landlord must give a receipt free of charge whenever you ask, for any rent, rent deposit, arrears or other payment, whatever way you paid. A former tenant can ask for one within 12 months after the tenancy ends. The landlord cannot require postdated cheques or automatic debit, and once you and the landlord agree on a payment method, it changes only if you both agree.
Refusing to give a receipt is an offence under Ontario's Residential Tenancies Act. Ask in writing first, and if the landlord still refuses, report it to the province's Rental Housing Enforcement Unit.
New Brunswick
New Brunswick's Residential Tenancies Act does not require landlords to give rent receipts, but the province advises tenants to ask for receipts for the security deposit and every rent payment. Any payment you make is applied to arrears first, so a clear record of each payment matters if there is ever a question about what you owe.
If your landlord will not give receipts, pay in a way that leaves a record and keep your own log. If a dispute about rent comes up, contact a residential tenancies officer.
Nova Scotia
No rule requiring Nova Scotia landlords to give rent receipts was found in the province's tenancy law or guides. The standard lease lets the landlord and tenant choose how rent is paid, such as cash, pre-authorized withdrawal, postdated cheques or cheque, and the province's renting guide says paying on time is the tenant's responsibility.
Because a receipt may not be required, choose a payment method that leaves a record and keep your own proof. The province's disputes guide tells people to bring receipts as proof of payment to a hearing. For help, contact the Residential Tenancies Program.
Prince Edward Island
A PEI landlord must give a receipt for rent paid in cash; the Act does not require receipts for other methods. The standard tenancy agreement (Form 1) records how rent will be paid, such as cheque or e-transfer, and those methods leave their own record.
Rent is due when the agreement says, even if the landlord is not following the Act, unless the Act gives you a right to deduct or withhold. If you pay cash and the landlord will not give a receipt, ask in writing and contact the Rental Office.
Newfoundland and Labrador
A Newfoundland and Labrador landlord must give you a receipt for rent or any other money paid for the unit when you ask, whatever way you paid, and must keep complete records of rent and deposit money. The rental agreement can provide for postdated cheques or another pre-authorized payment method.
If the landlord will not give a receipt after you ask, put the request in writing and contact the Residential Tenancies office.
Related questions
Does a landlord have to give rent receipts?
It depends on the province. Ontario and Newfoundland and Labrador landlords must give one on request for any payment, and British Columbia, Manitoba, Saskatchewan and PEI landlords must give one for rent paid in cash (in Manitoba without being asked, with automatic debit counted as cash). Alberta and New Brunswick do not require receipts but advise getting them, and no rule was found for Nova Scotia.
What to do if landlord is not providing rent receipts?
Ask in writing, keep paying rent on time, and switch to a payment method that leaves a record if your lease or landlord allows it. Keep bank statements and a log of every payment. If your province requires receipts, contact the tenancy office; in Ontario, refusing is an offence you can report to the Rental Housing Enforcement Unit.
How to write a rent receipt?
Write the date, the tenant's name, the rental address, the amount, how it was paid and the period it covers, then have the landlord or the person who took the payment sign it. Manitoba's law requires a cash receipt to show at least the amount, the date received and the address of the unit and building. Keep a copy for each side.
Is there a standard rent receipt format?
SQRFT did not find a required receipt form in any province covered here. Manitoba's law lists what a cash receipt must show, and Alberta's government says a deposit receipt should show the amount, the date and the parties. A handwritten receipt, a typed document or an email can all carry those details.
How to get a rent receipt?
Ask the landlord, ideally in writing and when you pay. If you pay cash, bring a receipt already filled in for the landlord to sign. In Ontario and Newfoundland and Labrador you are entitled to one on request for any payment, and in Manitoba a cash payment should come with one without asking.
Can a landlord charge for a rent receipt?
Not in Ontario: the landlord must give receipts free of charge. The rules SQRFT reviewed for the other provinces covered here do not mention a receipt fee. If a landlord asks you to pay for one, check with your province's tenancy office.
Is an e-transfer receipt proof of payment?
An e-transfer confirmation and the matching bank statement show the amount, the date and who received the money, which makes them one of the easiest ways to keep proof of rent. Save each confirmation and note which month it was for. In Ontario and Newfoundland and Labrador you can still ask for a receipt for an e-transfer, and in Manitoba automatic debit and pre-authorized payments count as cash, so the landlord must give a receipt for those.
Can I get a rent receipt after I move out?
In Ontario, yes: a former tenant can ask for a receipt within 12 months after the tenancy ends, and it must be free. The rules SQRFT reviewed for the other provinces covered here do not set a deadline for this, so ask as soon as you can and rely on your bank records if the landlord does not respond.
Is a rent receipt book OK?
A receipt book with carbon copies is a simple way to give and keep receipts: the tenant gets the original and the landlord keeps the copy. Fill in every line, including the period the rent covers, and have it signed. Keep your receipts with your lease for as long as you might need them.
Do I need rent receipts for taxes?
Some tax credits and benefits ask renters for proof of the rent they paid, so keep receipts or bank records for each year. The rules differ by program, so check the instructions for the credit or benefit you are claiming, or ask a tax professional.
Government sources
- Government of Alberta: Residential Tenancies Act Handbook
- Government of Alberta: Starting a tenancy
- Government of BC: Paying rent
- BC Laws: Residential Tenancy Act
- Manitoba Residential Tenancies Branch: Responsibilities of landlords and tenants
- Manitoba Laws: The Residential Tenancies Act
- Government of Saskatchewan: The Residential Tenancies Act, 2006
- Government of Ontario: Residential Tenancies Act, 2006
- Landlord and Tenant Board: A Guide to the Residential Tenancies Act
- Government of Ontario: Rental housing offences
- Government of New Brunswick: First-time renters
- Government of Nova Scotia: Renting guide
- Government of Nova Scotia: Resolving disputes guide
- Government of PEI: Residential Tenancy Act
- House of Assembly of Newfoundland and Labrador: Residential Tenancies Act, 2018
General information, not legal advice. Rules change; check your province's tenancy office before acting.
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