Tenants & LandlordsEntry and privacy

Is a landlord allowed to have a key?

Last updated: October 12, 2026

Short answer

Yes, generally. Landlords usually keep a key, Nova Scotia's government says plainly that a landlord is allowed to have one, and the lock rules in the other provinces protect the landlord's access, for example by requiring an Alberta tenant who changes the locks with permission to hand over a new key right away. A key is not permission to enter, though: outside an emergency, the landlord still needs your consent or the written notice your province requires before using it.

A key is not permission to enter

A landlord keeps a key so they can deal with emergencies and carry out entries that the law allows. Having the key does not change the entry rules. Outside an emergency or a few no-notice cases, such as some showings to new tenants near the end of a tenancy, the landlord needs your consent or proper notice first, usually 24 hours in writing. With proper notice, the landlord can generally come in even if you are not home, and that is when the key gets used.

If your landlord lets themselves in without notice:

  1. Write to the landlord. Say what happened, when, and that future entries need proper notice. Keep a copy.
  2. Keep a record of each entry. Note dates and times, and anything moved or missing.
  3. Contact your province's tenancy office. In British Columbia, the Residential Tenancy Branch can suspend or set conditions on the landlord's right to enter. In Ontario, you can apply to the Landlord and Tenant Board within one year. In PEI, the tenant application to the Rental Office (Form 2(A)) covers improper entry.

Do not change the locks to keep the landlord out without consent or an order: that breaks the lock rules in every province covered here, and in Ontario and New Brunswick it is an offence. See when landlords are allowed to enter for each province's notice and hours, and can a tenant change the locks for the options that are allowed.

Keys and key charges at a glance

The rules on keys show up in two places: the rules on changing locks, and the rules on what a landlord can charge.

ProvinceKeys when locks changeKey deposits and charges
AlbertaA tenant who changes the locks with consent must give the landlord a new key right away; a landlord who changes them must make a key available to the tenant as soon as the change is madeA refundable key fee is allowed but counts toward the one-month security deposit limit
British ColumbiaThe landlord can change the locks only if the tenant agrees and gets new keys; a new tenant can ask for a rekey at the landlord's cost unless it was done after the last tenantRefundable key or fob fee, no more than the direct cost of replacing it, and none for your only means of access; no charge for new keys when the landlord changed the locks
ManitobaNeither side changes a lock without the other's consent, which cannot be refused unreasonablyNo key deposit rule; the Act bans payments it does not allow
SaskatchewanThe landlord can change the locks only if the tenant agrees and gets new keys, or a hearing officer orders itNo specific key deposit rule found
OntarioA landlord who changes the locks must give the tenant replacement keys; the Board can order a tenant who changed them to give the landlord keysRefundable key deposit, no more than the expected direct replacement cost; no charge for new keys when the landlord changed the locks
New BrunswickLock changes only by mutual consent or with a residential tenancies officer's written authorizationNo section names a key deposit; lease terms requiring payments beyond rent, a security deposit or a reasonable service charge are void
Nova ScotiaThe landlord is allowed to have a key; lock changes only by mutual consentA key deposit taken up front counts toward the half-month security deposit limit; the lease can set a maximum lockout or key charge
Prince Edward IslandA landlord who changes a lock must give each tenant a new key as soon as practicableNo key deposit; the actual cost of replacement keys or extra keys you ask for; no charge when the landlord changed the locks
Newfoundland and LabradorLock changes only by mutual consent; the landlord is expected to change the locks for a new tenantNo charge for replacing locks unless the tenant or the tenant's guests damaged them

For lockouts, and what a landlord can face for one, see can a landlord change the locks.

If your landlord will not give you keys

  1. Ask in writing. List the keys, fobs or codes you need and keep a copy of your request.
  2. Check the lock rules. A landlord who changes the locks must get keys to you: right away in Alberta, as replacement keys in Ontario, as soon as practicable for each tenant in PEI, and only with your agreement plus new keys in British Columbia and Saskatchewan. In Nova Scotia, a landlord cannot bar a tenant from free access to the home during the tenancy.
  3. Treat being shut out as a lockout. If you cannot get into your home, contact your province's tenancy office right away. New Brunswick lists an unauthorized lock change by a landlord as an emergency.
  4. For other keys, such as a mailbox or storage key, check your lease. The tenancy rules checked for this page do not deal with these keys by name, so if the lease includes the space or service and the landlord still refuses, ask your tenancy office what you can do. See how to report a landlord.

Landlord key rules in each province

Alberta

In Alberta, neither the landlord nor the tenant may add or change locks on doors into the unit or the building without the other's consent, which can be verbal or written. A tenant who changes the locks with permission must give the landlord a new key as soon as the change is made, and a landlord who changes them must make a key available to the tenant right away. Without consent, a tenant can only add an inside-only lock, such as a chain, that comes off without damage, and it cannot be used to block a landlord who gave proper entry notice.

Key fees are not against the law, but a refundable key fee becomes part of the security deposit, and all refundable deposits together cannot be more than one month's rent. Having a key does not change the entry rules: each entry needs its own signed written notice served at least 24 hours ahead.

Alberta landlord entry notice | Alberta security deposit rules

British Columbia

In BC, a tenant cannot change the lock to the unit unless the landlord agrees in writing or the Residential Tenancy Branch orders it, and the Branch can authorize a change if the landlord is likely to enter unlawfully. A landlord can change the locks only if the tenant agrees and gets new keys. At the start of a new tenancy, you can ask the landlord to rekey the locks at the landlord's cost, unless that was done when the last tenant left.

A landlord can charge a refundable fee for a key or fob, no more than the direct cost of replacing it, but not for a key that is your only way in. A landlord who changes the locks cannot charge you for the new keys.

BC landlord entry rules | BC security deposit rules

Manitoba

In Manitoba, neither the landlord nor the tenant may change or interfere with a lock without the other's consent, and neither can refuse consent unreasonably. The landlord must provide and maintain doors and locks that make the unit reasonably secure. After written notice, the landlord can enter even if you are not home.

The Act does not name a key deposit, and it bans payments it does not allow, so check with the Residential Tenancies Branch before paying a separate key deposit.

Manitoba landlord entry rules | Manitoba security deposit rules

Saskatchewan

In Saskatchewan, a tenant needs the landlord's consent, or an order, to change the lock to the unit, and the landlord's consent to change common-area locks. A landlord can change the unit's locks only if the tenant agrees and gets new keys, or a hearing officer orders it, and can change common-area locks only by giving every tenant new keys.

No specific rule on key deposits was found, so ask the Office of Residential Tenancies if you are asked to pay one. A key does not let the landlord skip notice: entries need 24 hours to 7 days' notice, with a window of no more than 4 hours, between 8 a.m. and 8 p.m.

Saskatchewan landlord entry rules | Saskatchewan tenant rights

Ontario

In Ontario, a tenant cannot change the locks without the landlord's consent. Doing so is an offence, and the Landlord and Tenant Board can order the tenant to give the landlord keys or pay the landlord's reasonable costs. A landlord who changes the locks during the tenancy must give the tenant replacement keys, and cannot charge for them when the change was the landlord's idea.

The only deposits an Ontario landlord can collect are a last month's rent deposit and a refundable key deposit, and the key deposit cannot be more than the expected direct cost of replacing the keys, remote entry devices or cards. A key is not permission to enter: outside an emergency and the other cases the Act allows, the landlord still needs 24 hours' written notice for an entry between 8 a.m. and 8 p.m.

Ontario landlord entry rules | Ontario deposit rules

New Brunswick

In New Brunswick, neither the landlord nor the tenant may change the lock on a door into the unit during the tenancy, except by mutual consent or with a residential tenancies officer's written authorization, and breaking this rule is an offence. The government lists an unauthorized lock change by a landlord as an emergency.

The Act has no section on key deposits. It does make void any lease term requiring a payment other than rent, a security deposit or a reasonable amount for a service, so ask the Tenant and Landlord Relations Office if a key charge looks wrong.

New Brunswick landlord entry rules | New Brunswick tenant rights

Nova Scotia

In Nova Scotia, the government says plainly that the landlord is allowed to have a key to the unit. Locks on entry doors can be changed during the tenancy only by mutual consent, and the landlord cannot bar you from free access to your home.

There is no separate key deposit rule. A key deposit taken up front counts toward the security deposit, which is capped at half a month's rent, and the standard lease has a space where a maximum charge for lockouts or keys can be filled in. Even with a key, the landlord needs written notice 24 hours to 30 days ahead for an entry between 8 a.m. and 8 p.m., unless you agree otherwise.

Nova Scotia landlord entry rules | Nova Scotia security deposit rules

Prince Edward Island

In PEI, a landlord who changes a lock must give each tenant a new key as soon as practicable, and cannot charge for keys needed because the landlord changed the locks. A tenant cannot change a lock unless the landlord agrees in writing or the Director orders it.

PEI allows only one security deposit per tenancy, so a separate key deposit is not allowed. The landlord can charge the actual cost of replacing keys or access devices, or of extra keys you ask for, and you must return your keys when you move out.

PEI landlord entry rules | PEI security deposit rules

Newfoundland and Labrador

In Newfoundland and Labrador, neither the landlord nor the tenant may change a lock on an entry door during the tenancy without the other's consent. Between tenancies, the landlord is expected to change the locks for the new tenant's security, at the landlord's own cost.

A landlord cannot charge you for replacing locks unless you or your guests damaged them. A key does not replace notice: outside an emergency, the landlord needs your consent or 24 hours' written notice of the time of entry, at a reasonable time. Once a termination notice has been given, showings need only a reasonable effort to give you 4 hours' notice, and with proper notice an entry can go ahead while you are out.

Newfoundland and Labrador landlord entry rules | Newfoundland and Labrador tenant rights

Related questions

Is the landlord allowed to keep a key?

Yes, in general. Nova Scotia's government says plainly that the landlord is allowed to have a key, and in Alberta a tenant who changes the locks with permission must give the landlord a new key right away. In Ontario, the Landlord and Tenant Board can order a tenant who changed the locks to give the landlord keys. Keeping a key does not let the landlord walk in: outside an emergency, they still need your consent or proper notice.

Can a landlord keep a spare key?

Yes. A spare key is how a landlord handles emergencies and properly noticed entries, including those that go ahead while you are out. Lock changes during a tenancy are limited in every province covered here, so you generally cannot cut the landlord off by changing the locks on your own. If you are worried about who else has a copy, ask the landlord in writing who holds keys and when the locks were last changed.

Does your landlord have to have a key?

Landlords usually keep one because they need to get in for emergencies and for entries made with proper notice, and the rules protect that access. In most provinces a tenant cannot change the locks without the landlord's consent, and an Alberta tenant who does so with permission must give the landlord a new key right away. If you would rather your landlord did not hold a key, discuss it and put any agreement in writing instead of changing the locks yourself.

What to do if landlord does not give keys?

Ask in writing for the keys you need and keep a copy. When a landlord changes the locks, Alberta requires a key to be made available as soon as the change is made, Ontario requires replacement keys, PEI requires a new key for each tenant as soon as practicable, and British Columbia and Saskatchewan allow the change only if the tenant agrees and gets new keys. If you cannot get into your home, treat it as a lockout and contact your province's tenancy office right away. See can a landlord change the locks for the steps.

Can a landlord in Ontario ask for a key deposit?

Yes, but only a refundable one. An Ontario landlord can collect only a last month's rent deposit and a refundable key deposit, and the key deposit cannot be more than the expected direct cost of replacing the keys, remote entry devices or cards. The tenant does not have to pay any other kind of deposit, and a tenant who pays more can apply to the Landlord and Tenant Board to get the money back.

Is it normal for a landlord to have a key?

Yes. Landlords usually keep a key for emergencies and for entries made with proper notice. With proper written notice, a landlord can enter while you are out in provinces such as Manitoba, New Brunswick and Newfoundland and Labrador, and that is when the key gets used. A landlord letting themselves in without notice, outside an emergency or the few no-notice cases the law allows, is not normal and not allowed.

Can a landlord take your keys?

No. Taking your keys, or changing the locks so your keys stop working, while you still live there is a lockout, and a landlord who wants a tenant out needs an order enforced by a sheriff or court bailiff. Nova Scotia's Act says a landlord cannot bar a tenant from free access during the tenancy, and in Alberta changing the locks to force a tenant out is an offence. At the end of a tenancy you hand your keys back, and PEI's Act says so directly.

How much can a landlord charge for lost keys?

Where the law sets a limit, it is tied to the real cost. PEI lets a landlord charge the actual cost of replacing keys or access devices, and British Columbia and Ontario cap a refundable key fee or deposit at the direct cost of replacing the key. In Nova Scotia, the standard lease has a space for a maximum lockout or key charge, so check your lease. In Newfoundland and Labrador, a landlord cannot charge you for replacing locks unless you or your guests damaged them.

How many keys does a landlord have to give a tenant?

The tenancy rules checked for this page do not set a number. PEI's Act says that when a landlord changes a lock, each tenant must get a new key as soon as practicable, and a PEI landlord can charge the actual cost of extra keys a tenant asks for. In British Columbia, a landlord cannot charge a key fee for a key that is your only means of access. If you share the unit, list the number of keys and fobs in the lease or move-in report.

What if my landlord refuses to give me a mailbox key?

The tenancy rules checked for this page do not deal with mailbox keys by name. Ask the landlord in writing, check whether your lease mentions mail access or lists the keys you get, and keep copies of what you send. If the landlord still refuses, contact your province's tenancy office to ask what your options are.

Can my landlord use their key to come in without notice?

Only in an emergency, with your consent, or in the few no-notice cases your province allows, such as some showings to new tenants near the end of a tenancy. Otherwise the landlord must give the notice your province requires, usually 24 hours in writing, even though they hold a key. If it happens, write to the landlord, keep a record of each entry and contact your tenancy office. See are landlords allowed to enter the property for each province's rules.

Government sources

General information, not legal advice. Rules change; check your province's tenancy office before acting.

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