Tenants & LandlordsDisputes and complaints

What is the RTDRS?

Last updated: October 13, 2026

Short answer

The RTDRS (Residential Tenancy Dispute Resolution Service) is the Alberta government's service for settling landlord and tenant disputes without going to court. It holds hearings by telephone, can award up to $100,000 and charges $75 for claims of $7,500 or less or $150 for larger claims. The RTDRS exists only in Alberta: each other province covered here has its own tenancy board or office, such as BC's Residential Tenancy Branch and Ontario's Landlord and Tenant Board.

What the RTDRS does

The RTDRS hears disputes between residential landlords and tenants under Alberta's Residential Tenancies Act, such as unpaid rent, security deposits, damage, compensation and ending a tenancy. It is an option, not the only route: either side can take the dispute to the Alberta Court of Justice instead.

  • Cost: $75 for claims or counterclaims of $7,500 or less and $150 for claims over $7,500, since April 1, 2026. A counterclaim over $7,500 filed while an RTDRS application between the same parties is active costs $100. A fee waiver is available.
  • Limits: awards up to $100,000, and a claim must be filed within 2 years of when the problem first came to the applicant's attention.
  • Repairs: it cannot order a landlord to make a repair, but it can order a rent reduction or compensation.
  • Hearings: by telephone. The applicant serves the application at least 3 clear days before the hearing, and the decision is given at the hearing or in writing within 30 days.
  • Orders: an order is filed with the Court of King's Bench and served, and once filed it is enforceable like a King's Bench order. An order of possession is enforced by a civil enforcement agency that the landlord hires, and RTDRS orders generally stay valid for 10 years.
  • Review and appeal: ask for a correction or clarification within 30 days, ask to have an order set aside within 20 days (for example if you missed the hearing because of an accident or insufficient notice), or appeal to the Court of King's Bench on law or jurisdiction within 30 days after the order is filed.

Facing an eviction? See how to fight an eviction. For the general order of steps in any dispute, see how to deal with landlord and tenant issues.

Landlord and tenant boards by province

ProvinceTribunal or officeFiling feeReview or appeal
AlbertaResidential Tenancy Dispute Resolution Service (RTDRS), or the Alberta Court of Justice$75 (claims of $7,500 or less), $150 (over $7,500)Court of King's Bench, law or jurisdiction, 30 days after the order is filed
British ColumbiaResidential Tenancy Branch (RTB)$100RTB review (2, 5 or 15 days, $50), then judicial review in the BC Supreme Court within 60 days
ManitobaResidential Tenancies Branch$60 (order of possession), $50 (compensation claim)Residential Tenancies Commission, 7 days (possession) or 14 days (other orders)
SaskatchewanOffice of Residential Tenancies (ORT)$50Court of King's Bench, law or jurisdiction, 30 days
OntarioLandlord and Tenant Board (LTB)Depends on the form (for example $53 for an A1, $233 for an L5)LTB review, 15 days ($58), or Divisional Court on law, 30 days
New BrunswickTenant and Landlord Relations OfficeAsk the office (rent increase reviews are free)Court of King's Bench, jurisdiction or error of law, 7 days
Nova ScotiaResidential Tenancies Program (Director of Residential Tenancies)$31.15Small Claims Court, 10 days
Prince Edward IslandRental Office (Director of Residential Tenancy)Ask the officeIRAC, 20 days (7 days for some orders to vacate)
Newfoundland and LabradorResidential Tenancies Office$20Supreme Court of Newfoundland and Labrador, law or jurisdiction, 30 days

Tenancy tribunals in each province

Alberta

Alberta's tribunal is the Residential Tenancy Dispute Resolution Service (RTDRS). It decides tenancy disputes by telephone hearing and can award up to $100,000, but it cannot order a landlord to do repairs (it can order a rent reduction or compensation instead). A claim must be filed within 2 years of when the problem first came to your attention.

To apply, file an RTDRS application and pay $75 for a claim of $7,500 or less or $150 above that, or ask for a fee waiver. Then serve the application on the other side at least 3 clear days before the hearing. You can choose the Alberta Court of Justice instead of the RTDRS.

How to file an RTDRS claim | RTDRS vs court in Alberta

British Columbia

BC's Residential Tenancy Branch (RTB) resolves disputes under the Residential Tenancy Act, from evictions to deposits and money claims. An arbitrator decides within 30 days after the hearing, and the decision is final and binding. A party can ask the RTB for a review only on narrow grounds (could not attend, new evidence or fraud), or ask the BC Supreme Court for judicial review within 60 days.

To apply, file an application for dispute resolution with the RTB and pay the $100 fee, or ask for a fee waiver. The RTB does not collect money for you: a money order is enforced through Small Claims (Provincial Court) or the Supreme Court.

How to file an RTB claim in BC | BC RTB vs court

Manitoba

Manitoba's Residential Tenancies Branch decides landlord and tenant disputes, including orders of possession, compensation claims, deposits and orders to repair. Appeals go to the Residential Tenancies Commission, and there is no further appeal to court.

The fee is $60 to apply for an order of possession and $50 for a compensation claim, waived for people on income assistance or receiving the Guaranteed Income Supplement. The applicant serves the notice of hearing at least 5 days before the hearing, and decisions usually come within 2 working days.

Manitoba RTB complaints | Manitoba tenant rights

Saskatchewan

Saskatchewan's Office of Residential Tenancies (ORT) hears landlord and tenant disputes, including evictions and money claims up to $30,000. Hearings are by telephone or other electronic means.

To apply, file an application with the ORT and pay the $50 non-refundable fee. A party can ask for a correction or clarification within 15 days, or appeal to the Court of King's Bench on law or jurisdiction within 30 days. ORT orders are filed in the Court of King's Bench and enforced by the sheriff.

Filing a complaint with the ORT | Saskatchewan tenant rights

Ontario

Ontario's Landlord and Tenant Board (LTB), part of Tribunals Ontario, decides applications under the Residential Tenancies Act, 2006, from evictions and rent arrears to maintenance and tenant rights. Since October 1, 2025 it can order up to $50,000, the same limit as the Small Claims Court.

Each issue has its own form and fee, for example $53 for an A1 and $233 for an L5. A tenant maintenance application is a T6, filed within one year of the conduct. The LTB does not enforce its own orders: evictions go to the Court Enforcement Office (Sheriff) and money orders to the Small Claims Court.

How to file an LTB claim | Ontario LTB vs court

New Brunswick

New Brunswick's Tenant and Landlord Relations Office handles disputes through residential tenancies officers, who contact both sides, investigate and decide matters such as evictions, deposits and rent increase reviews. The office also holds tenants' security deposits and pays deposit claims out of them.

To apply, file a Landlord or Tenant Application for Assistance. You get a confirmation and case number within one business day, and urgent cases go first. A rent increase review is free; ask the office about any other fee. An officer's order can be reviewed by a Court of King's Bench judge within 7 days, on jurisdiction or an error of law only.

Filing a complaint in New Brunswick | New Brunswick tenant rights

Nova Scotia

Nova Scotia's Residential Tenancies Program, run by Service Nova Scotia, resolves disputes through the Director of Residential Tenancies. The Director can order compliance, repairs, compensation, rent paid in trust or the end of a tenancy. Mediation is tried first, and a mediated settlement is binding.

To apply, file Form J (Application to Director) online or at an Access Nova Scotia centre. The fee is $31.15, waived for people on income assistance or the Guaranteed Income Supplement. Hearings are by telephone, with the order due within 14 days. Either side can appeal to Small Claims Court within 10 days.

Filing a complaint in Nova Scotia | Nova Scotia tenant rights

Prince Edward Island

PEI's Rental Office, the Office of the Director of Residential Tenancy in Charlottetown, decides landlord and tenant disputes under the Residential Tenancy Act. The Director can mediate, hold a telephone hearing or, in urgent safety matters, decide without a hearing, and can order compensation or a rent reduction. An order is due within 90 days of the application.

Tenants apply on Form 2(A) and landlords on Form 2B, both from the Rental Office. Ask the office about any filing fee. The Island Regulatory and Appeals Commission (IRAC) hears appeals only: within 20 days of an order, or 7 days for an order to vacate for unpaid rent or cause.

Filing a complaint in PEI | PEI tenant rights

Newfoundland and Labrador

Newfoundland and Labrador's Residential Tenancies Office (Government Services) has adjudicators who decide disputes, from deposits and repairs to orders of possession, at teleconference hearings.

To apply, file an Application for Dispute Resolution and pay the $20 fee (no fee if a tenant is claiming only the security deposit back), then serve it at least 10 clear days before the hearing. There is no internal review: appeal to the Supreme Court of Newfoundland and Labrador on jurisdiction or law within 30 days. The Office does not collect money, so orders are enforced through Small Claims or the High Sheriff.

Filing a complaint in Newfoundland and Labrador | Newfoundland and Labrador tenant rights

Related questions

What does RTDRS stand for?

RTDRS stands for Residential Tenancy Dispute Resolution Service. It is Alberta's service for landlord and tenant disputes and does not operate in other provinces. Each other province covered here has its own tenancy board or office, listed in the table above.

How much does the RTDRS cost?

Since April 1, 2026, the RTDRS filing fee is $75 for claims or counterclaims of $7,500 or less and $150 for claims over $7,500. A counterclaim over $7,500 filed while an RTDRS application between the same parties is active costs $100. If you cannot afford the fee, you can ask for a fee waiver.

Can the RTDRS order repairs?

No. The RTDRS cannot order a landlord to make a repair. It can order a rent reduction or compensation for a problem the landlord has not fixed. See what to do if your landlord refuses repairs.

Should I use the RTDRS or the Alberta Court of Justice?

Both can decide most Alberta tenancy disputes, so it is your choice. The RTDRS uses telephone hearings, charges a fee set by the size of the claim, accepts claims up to $100,000 and cannot order repairs. The Alberta Court of Justice civil division has the same $100,000 limit, and larger claims go to the Court of King's Bench. Compare the two in the RTDRS vs court guide before you file.

Is a landlord and tenant board decision legally binding?

Yes. A tribunal order binds both sides, and in BC an arbitrator's decision is described as final and binding. Some orders need a court step before they can be enforced: an Alberta RTDRS order is filed with the Court of King's Bench to be enforced, and a Nova Scotia order can be made a Small Claims Court order. In BC, not following an RTB order is an offence.

Landlord not on RTB, what can I do?

BC has no provincial registry for landlords of long-term rentals (only a short-term rental registry), so a landlord does not need to be listed with the Residential Tenancy Branch for you to file against them. If the tenancy is covered by the Residential Tenancy Act, you can apply for dispute resolution as usual. See what to do if your landlord isn't registered.

Do tenants have to register with RTB?

No registration step for tenants appears in BC's tenancy rules. The only provincial registry is for short-term rental hosts, and long-term landlords have no registry either. You deal with the Residential Tenancy Branch when you have a dispute or need information.

How to file with landlord tenant board?

Pick the right application form for your problem, fill it in, pay the fee (or ask for a waiver where one is offered) and file it with your province's tribunal. Then serve the other side within the time the rules set and gather your evidence. In Ontario, for example, a tenant files a T6 for a maintenance problem. See how to file an LTB claim.

Can a tenant apply to the tribunal?

Yes, in every province covered here. Tenants can apply for repairs, deposits, compensation or to dispute a landlord's notice, using forms such as Ontario's T6, PEI's Form 2(A), Nova Scotia's Form J and New Brunswick's Tenant Application for Assistance. In Manitoba a tenant can apply on their own even when the landlord has not.

Can you appeal a landlord and tenant board decision?

Yes, but the deadlines are short and the grounds are often limited. Alberta, Saskatchewan and Newfoundland and Labrador allow court appeals on law or jurisdiction within 30 days, Ontario allows a review within 15 days or a Divisional Court appeal on law within 30 days, and BC allows a review in as little as 2 days. Nova Scotia (Small Claims Court, 10 days) and PEI (IRAC, 20 days) rehear the case.

How to evict a tenant in Nova Scotia tenancy board?

Give the right notice first, for example Form D for unpaid rent. If the tenant does not leave, file Form J with the Residential Tenancies Program ($31.15), serve it with the Notice of Hearing and return a Certificate of Service within 7 days. Mediation is tried first, then a telephone hearing, and the order comes within 14 days. If a tenant neither pays nor applies within 10 days of an unpaid rent notice, the landlord can use Form K without a hearing. See how to evict a tenant.

Where do I find landlord tenant board forms?

Each tribunal publishes its own forms. Ontario's LTB forms are on the Tribunals Ontario website, Nova Scotia's Form J is online or at Access Nova Scotia centres, PEI's Form 2(A) and Form 2B are on the Rental Office website, and IRAC handles PEI appeals. Use the current version, since tribunals replace old forms.

Government sources

General information, not legal advice. Rules change; check your province's tenancy office before acting.

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